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FAQ

Kiio Mobile

Kiio runs on Apple devices (versions 9.x, 10.x), as well as Android devices (version 4.1.1 to 6.0.x).
Your provider will use your email address to register you on Kiio. Once registered, you’ll receive an email with instructions on how to install the app on your mobile device. Your content will then be available on Kiio.
Your username is the email address you used to register. You created the password when you downloaded/installed Kiio onto your mobile device. If you have forgotten your password, you can reset it.
If you forget your password, please contact Kiio Customer Support for assistance.
Phone: 608.467.4602
Email: support@kiio.com
When your provider updates your content, you will receive an email to alert you of the changes. In Kiio, an orange ‘Update’ flag will appear on the content thumbnail for any updated routines.
  • Keep me signed in
    • Once you have signed in to Kiio, you will stay signed in even if you restart your device and/or restart the app. This option saves time on personal devices by not requiring your username and password with each use, however Kiio recommends that this option be turned off on shared devices. By default, this setting is on.
  • Keep screen on during play
    • Once you have tapped Begin for a routine, the screen of your device will not go dark during the exercises. Be default, this setting is on.
  • Auto-advance exercises
    • Once you tap OK to close the Feedback window after completing an exercise, you will automatically be taken to the next exercise in your routine. By default, this setting is on.
  • Flick to scroll through routine
    • Once you are viewing content in the player, you can navigate from one exercise to another by flicking up or down. By default, this setting is on.
  • Only transfer on Wi-Fi
    • Your device will only allow data to be transmitted when connected via Wi-Fi, which ensures that Kiio does not use personal data but may also cause a delay in the transfer of routine data to your provider. By default, this setting is off.
  • Measurement Units
    • For exercises involving resistance bands, force targets are shown in the exercise details with units of pounds (lbs). This option allows you to change it to kilograms.
  • View License Agreement
    • When you first launched Kiio, a License Agreement was presented. This button allows you to review this License Agreement at any time.
On the Profile screen, tap Edit (underneath the image circle). Select whether you would like to take a new photo or apply an existing picture as your profile image. Simply choose the desired image to see it applied.
Your provider is able to review usage of Kiio and use this information to provide updates as required. To know more about how your provider will leverage Kiio usage data, contact them directly to discuss.
Your provider is able to see how often and for how long you log into and use Kiio. Additionally, your provider can view any feedback you provide, if applicable.

 

 

kiio FLEX

Quick Tips & Helpful Hints

To reset or be reminded of your username, follow the steps in this Quick Reference Guide for detailed instructions.
To reset your password, follow the steps in this Quick Reference Guide for detailed instructions.
When you create a new patient, therapist, or exercise template, you will need to click SAVE in the bottom right-hand corner. After that, kiio FLEX automatically saves any changes made to templates, patient information, or your therapist account.
To add a patient to the Quick Pick list, click on the patient's name and click Add to Quick Pick in the patient preview window. You can also drag the name into the list.
Yes. Once the first routine has been assigned, you can assign additional routines from the template library by dragging and dropping the desired routines onto the patient's clipboard. Alternately you can create a new, blank routine for a patient by clicking the Add New button and selecting to assign your new routine to the patient. From there, you can add any exercises desired.
TIP: To select which routine is active, use the dropdown list located at the top of the routine clipboard.
Yes. To simultaneously activate a patient and close the Quick Pick list, double-click on the name of the patient in the Quick Pick list.
These previews will close if you click the Next Page arrow in your routine/exercise library. However, the previews are meant to be a quick tool, so there is no direct way to "close" these windows. Let us know if this option is something you desire.
You can drag more than one from the Routine Preview window. Use CTRL+Click to select the multiple exercises you want (you can also use SHIFT+Click to select a range). Then, simply drag the selected exercises to the open routine workspace. You cannot select more than one exercise from the Exercise Template list. If this is a feature you desire, please let us know!
You cannot select more than one exercise at a time on an opened routine template or in a patient's clipboard, although you can select multiple exercises on a routine preview using CTRL+Click. If this is feature you desire, please let us know!

 

Searching

With HIPAA in mind, the Patient List only shows names you specifically search for. By default, you will only see your currently active patient in the list until you start a search. You can easily view all of your patients by selecting your name from the Search’s “Assign Therapist” dropdown list.
To find all your patients, choose your name from the Assigned Therapist dropdown menu found in the patient search window (Users - Patient tab).
In the Search - Advanced Options window in the Library tab, choose to Filter by Author and then select only the "Mine" checkbox. This will show all your templates in both the routine and exercise library lists.
We’ve written a Quick Reference Guide to help with searching. It covers topics such as tricks & tips for text searching as well as how to use the Advanced Options for searching by muscle, joint, cable use, author, and more.
You have some options:
(1) If the exercise you want is somewhat similar to one already in the Library, you can modify the existing template.
(2) If it is not at all similar to any exercises in the Library, you can create your own exercise template.
(3) You can contact Kiio Inc. and make a content request at using the Content Request Form.
When you type something into the Search window, it not only looks at the Routine Names themselves, but ALSO the exercises contained within the routines.
Yes. Use the “Include deleted patients” checkbox in the Patient Search – Advanced Options and then search for the patient by name. By using this option, the patient list will include deleted patients, which will be marked by an (Archived) next to their name. Click on their name and then click the “Restore” button in the patient preview window or simply double-click the name in the Patient List to activate.

 

kiio FLEX Library & Customization

Yes, you can create new exercise templates by clicking the +New button on the Library - Exercises tab. In your new exercise, you can import pictures and/or videos for your exercise by clicking Import Media.
You also can edit any pre-made template in kiio FLEX by first creating a copy (simply double-click on the template name) and then editing the details as you desire. Every template in the kiio FLEX Library is customizable yielding millions of possibilities.
The software does not impose a limit on exercise template count (nor routine templates). We have tested with thousands of templates.
Yes. You can make a copy of any Kiio master exercise templates by double-clicking on the template name. From there you can modify them as you wish, including any wording used in the notes or reminders.
These boxes can be used to disable an exercise without deleting it from the routine. By default, printouts will only show enabled (checked) exercises, which makes the option to disable ideal for progression-based therapy.
Yes. Simply place a dash after the first number, then enter the upper range number. For example, you can enter 5 sets of 12-15 reps. Either or both can be ranges.
Example: 3-4 sets of 45-60 second intervals.
We support importing one or more image files (bmp, jpg, gif, png), as well as movie clips (mov, avi, mp4, mpeg4, wmv, m4v).
Yes. In the Import Video window, click the Rotate Video button prior to importing the video.
If the left/right side designation is out of sync with your exercise's image, leave the image as is and instead choose the correct side designation from the pop-up list in the upper right corner of the exercise details.
NOTE: Use the side designation rather than the Flip Image icon because clicking on the Flip Image icon will ALSO automatically flip the left/right designation.
This may be happening because the “Ping-Pong” playback option is selected for this exercise, which will make exercise media play forward and then backward repeatedly.
To fix this, select the Loop playback option in the Form/Effort tab of the exercise’s editing window (located above the exercise image).
To make an exercise match the patient’s desired side (L/R), open the Exercise Template Editing Window and flip the media, if necessary, to show the correct side in use.
TIP: For exercise templates, using the "?" selection for single-sided exercises allows you to choose an applicable side as the exercise is assigned to a patient.
You can transform any exercise into an isometric exercise by sliding the range of motion markers to meet at the position you would like to show. This turns animated content into a single image, and can be done to show any position within the animation.
If you want to save an exercise on a patient's clipboard back to your exercise library, simply drag and drop the exercise into your list of Exercise Templates.
Yes. Open your routine template for editing (spiral notepad view), and then choose “Save As” from the kiio FLEX main menu. This will save a copy of the routine back to your library.
You can request new exercises to be animated using the Content Request Form*.
Email your completed Content Request Form to: content@kiio.com. The content team will review your request and respond with a quote and time estimate.
*All content requests must include a video/image attached to the request to be considered.
Yes. In the Import Video window, expand the Advanced Options. By default kiio FLEX imports 29.97 FPS and ½ of the frames. Select from the dropdown controls to select more frames and/or different frame rates.
Yes. In the Import Video window, expand the Advanced Options. Select 25 frames/sec from the dropdown control.

 

Collaboration & Share (Import/Export)

If you are on the same laptop but using different kiio FLEX login accounts, simply search for the patient by name and then double-click to edit.
NOTE: If the patient does not appear in your list, have your kiio FLEX administrator log in, go to Settings -> Admin, and select the checkbox to Permit any Therapist to Search ALL Patient Names.
Network-based sharing will also be available in our Enterprise solution later this year. For local-PC-based installations using multiple laptops, see the Quick Reference Guide covering How to Share/Transfer a Patient.
If you are on the same laptop but using different kiio FLEX login accounts, simply check the Shared box for either the routine or individual exercise template(s). A shared symbol appears by the template name in the Template List. This feature will also be available in our Enterprise solution later this year for networked-based sharing. For local-PC-based installations, see the Quick Reference Guide covering how to Export/Import Library Templates.
Go to the Settings-PC tab. From here, you can choose the details in a routine or exercise that will be exported to your electronic health record.

 

Setup & Update

kiio FLEX is compatible with the following operating systems:
32-bit, Windows 7: Home, Professional, Ultimate
32-bit, Windows 8.1: Pro, Enterprise
64-bit, Windows 7: Professional, Ultimate
64-bit, Windows 8.1: Pro, Enterprise
Minimum Screen Resolution: 1366x768
Minimum RAM: 4 GB
i5 or better processor recommended
There are two ways:
(1) Login to kiio FLEX and click Menu > Updates. A dialogue box will inform you as to whether or not you are using the most updated version of the software. If you are not, click Download, and save the update to your computer. Navigate to where you saved the update, and run the file FLEX Update.exe.
(2) Alternatively, you can check for updates on our software downloads page: www.kiio.com/support/downloads/kiioflexsoftware. The newest version of the software will be at the top of the list.
In order to log in to the kiio website, you need to create a website account, which is separate from your kiio FLEX login information. To create a website account, click Login in the upper right then click Register.
Log into kiio FLEX as administrator and go to the Users-Therapist tab. Your name appears with “locked-out” after it. Edit the account and enter in a new password.
No. All you need to enter is the Patient’s first and last name. All other fields are optional. The system auto-fills in a unique entry into the email field for you so you don’t have to come up with something on your own. However, it is a good idea to get your patient’s email if you want to make use of emailing them their home exercise program handouts (as well as in preparation for kiio Mobile).
Yes. To change the logo, go to the Settings-Site tab and click the Browse button next to the Site Logo icon. Select an image file (bmp, gif, jpg, png). Here you can also change the Site Name and Site Description text used in the headers as well. To change other parts of the header, go to the Settings-PC tab and make adjustments in the Library Report Options section.
Yes. Go to the Settings-PC tab and uncheck the “Therapist Email” box.
There are a few possible reasons you can't see all of the kiio FLEX window. Please see the Quick Reference Guide covering How to Fix Screen-Viewing Issues in kiio FLEX to find the solution to your particular problem.
kiio FLEX is designed to use all of the computer screen. If the taskbar on the computer you are using is not set to hide when it is not in use, then it could block your view. Please see the Quick Reference Guide covering How to Fix Screen-Viewing Issues in kiio FLEX to learn how to optimize your view.
While kiio FLEX currently comes in English, we are working on our Enterprise solution which will be translated into multiple languages, including Spanish. In the meantime, you can enter any typed text, such as patient Notes or Reminders, in any language desired.
Yes. New Therapist accounts must be created using the kiio FLEX administrator account. Once created, therapists can share their Exercise and Routine templates via the “Share” checkboxes. Also, there’s an option to keep patients separate, or viewable by all therapists.
While not officially released yet, Kiio is creating a female avatar. When released, you will be able to switch between the male and female avatar as desired.
While not officially released yet, our kiio Mobile solution will support Apple iOS, Android, and Windows Mobile platforms.
Before installing kiio FLEX, check to assure compatibility with your system. We support the following operating systems:
32-bit, Windows 7: Home, Professional, Ultimate
32-bit, Windows 8.1: Pro, Enterprise
64-bit, Windows 7: Professional, Ultimate
64-bit, Windows 8.1: Pro, Enterprise
Minimum Screen Resolution: 1366x768
Minimum RAM: 4 GB
i5 or better processor recommended

 

General

The kiio FLEX Library software was commercially released in April 2015 and is available for purchase at: http://www.kiio.com/store/kiioFLEX.aspx
We are in field testing now. If you are interested in helping us with field testing, please send a request to support@kiio.com. We anticipate sensors will be ready for commercial release before the end of 2015.
Yes. If you are interested in receiving training at your workplace, please send a request to support@kiio.com.
Our kiio Mobile solution will allow patients to view exercise media on their mobile device. Until it is available for sale, patients can view PDFs and printouts which show the starting and ending positions of each exercise in the home exercise program.
The software does not impose a limit on Patient count. We have tested with thousands of names.

 

 

kiio Wall Gym

The Wall Gym and its components are tested to consistently support 250 lbs of force. The Wall Gym is not designed to accept jerk forces above 200 lbs.
There are multiple components of our Wall Gym that are covered under patent law including the quick connect technology for cables, handles, and attachments as well as the quick set anchor that easily slides to any point on the stainless steel track.
The area on the right-hand strip for the kiio Wall Gym comes blank. If you choose the option to print your own logo/message, please provide printer-ready artwork. Vector-based graphics (.ai, .eps) are preferred, but image files (.png, .bmp, .jpg, .gif) work if supplied at 300dpi. The maximum print area is 10” high X 1.25” wide. Due to the skinny nature of this strip insert, many people prefer to have their artwork printed sideways. Please specify if you want your artwork horizontal or vertical.

 

 

kiio Caddy

At full capacity the Wall Gym neatly stores up to 80 cables, 18 handles, and numerous additional attachments.
The area at the top of the kiio Caddy comes with a kiio logo printed on it. If you choose the option to have your own logo/message printed instead, please provide printer-ready artwork. Vector-based graphics (.ai, .eps) are preferred, but image files (.png, .bmp, .jpg, .gif) work if supplied at 300dpi. The maximum print area is 3.5” high X 10” wide.

 

 

kiio Equipment

kiio Equipment is all based on the patented quick interchange system allowing you to easily swap any handle or attachment with any cable(s) to optimize performance. All cables are made with the highest quality dipped latex rubber for greater durability and safety.

 

 

kiio Sensor

We are in field testing now. If you are interested in helping us with field testing, please send a request to support@kiio.com. We anticipate sensors will be ready for commercial release before the end of 2015.
Prices will be announced when we begin commercial release.
We are in field testing now. If you are interested in helping us with field testing, please send a request to support@kiio.com.
Yes, kiio Sensor uses WiFi designed to give you the maximum flexibility in clinical use.
The kiio Sensor is designed to give accurate readings (within 1%) up to 200 lbs. of force.

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